Refund policy
At Sculpt Project, we want you to feel confident with every purchase. If you are not completely satisfied with your order, eligible items may be returned in accordance with the policy below.
RETURNS
Return requests must be made within 14 days of the delivery date.
To be eligible for a return, all items must be:
- Unworn, unwashed, and unused
- In their original condition
- Free from stains, makeup, deodorant marks, odors, or signs of wear
- Returned with all original tags attached
Items that do not meet these requirements may not be accepted.
HOW TO START A RETURN
To request a return, please contact support@sculptproject.com.
Please include your order number and the full name associated with the order in your request.
Returns sent without prior authorization may not be accepted.
RETURN SHIPPING
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
Original shipping charges are non-refundable.
We recommend using a trackable shipping method when returning your order. Sculpt Project is not responsible for return packages lost or damaged while in transit.
REFUNDS
Once your return has been received and inspected, we will notify you of the status of your refund.
If approved, your refund can be issued to the original payment method or as a Sculpt Project gift card, based on your preference. Please indicate your preferred refund option when requesting a refund. Please allow additional time for your bank or payment provider to process and post your refund, or for your Sculpt Project gift card to be issued and sent to the email address associated with your order.
EXCHANGES
Exchanges are subject to product availability. If you would like to exchange an eligible item for another size or color, please contact support@sculptproject.com.
FINAL SALE
Items marked Final Sale are not eligible for returns, exchanges, or refunds.
Items purchased using a promotion or discount are not automatically considered Final Sale unless clearly stated at the time of purchase.
DAMAGED OR INCORRECT ITEMS
Please inspect your order upon delivery. If you receive an item that is damaged, defective, or incorrect, contact support@sculptproject.com promptly.
Please provide your order number, full name associated with the order, and clear photos of the item so we can review the issue and assist you.
QUESTIONS
For questions regarding a return, exchange, or refund, please contact:
Sculpt Project Customer Care
support@sculptproject.com